The UBT Business Automation team are available to assist you with many technical issues, including email accounts, software installs and errors, printer installs, network issues, hardware troubleshooting, and much more.
Our current normal charges will apply for any non-warranty related requests, including;
- Online remote assistance
- Significant telephone or written assistance (email or helpdesk request) for periods of longer than 15 mins
- On site assistance where available
Our current charge rates are set to be consistent with fair IT industry service charges ($120/hr + GST as at August 2015)
A minimum charge of 30 minutes applies. At our discretion, this minimum charge may be waived for issues requiring very brief assistance
Please note: Our technicians may be assisting more than one person at once, in this case the chargeable time will be apportioned according to the actual time spent working on a particular request or machine.
For more information on our fees, please see: https://support.ubteam.co.nz/entries/484763-Assistance-Charges