Our Microsoft 365 Support team are available to assist you with your questions, technical issues, setup, provisioning for your Microsoft 365 services through UBT.

Our team will provide free support for the following;

• Licence provisioning and changes
• Standard practice consultation/advice

Other work performed by our team will be chargeable. This includes (but is not limited to):

• Account onboarding/offboarding
• Password Reset requests
• New email address creation
• Shared Mailbox setup/configuration
• OneDrive & SharePoint setup and configuration
• Mailbox configuration
• Licence reallocation (bulk)
• MFA setup
• Remediation tasks related to security breaches outside UBT control.
• Data loss recovery
• Mailbox migration
• DNS Updates / Changes
• UBT Hosting/Domain setup and configuration
• Any other Microsoft 365 related support, including remote PC support.

Chargeable support is billed in 15-minute increments, with a 15-minute minimum charge.

Our current charge rates are set to be consistent or lower than fair IT industry service charges

New Zealand & Australia:

Standard Support – $180/hr + GST 

L2 tech support – $200/hr + GST 

L3 tech support - $220/hr + GST 

Remediation / Onsite support – $300/hr + GST 

United Kingdom:

Support – £90/hr +VAT
Onsite Support –  £120/hr +VAT
Remediation Work –  £150/hr +VAT

North America:

Hourly Support – $117/hr + TAX (USD) 

Remediation Work –  $195/hr + TAX (USD) 

Hourly Support – $164/hr + TAX (CAD) 

Remediation Work – $275/hr + TAX (CAD) 

Remediation Work: 

Click here to contact our team to discuss your options today.
 

Please note: Our technicians may be assisting more than one person at once; in this case the chargeable time will be apportioned according to the actual time spent working on a particular request or machine.
 

If you are a CTM Customer and looking for more information on assistance inclusions, please see: 
https://support.ubteam.co.nz/hc/en-us/articles/14896312286479-CTM-Support-Inclusions-Exclusions