Want to know what is included in free support? Our Microsoft 365 Support team are available to assist you with your questions, technical issues, setup, provisioning for your Microsoft 365 services through UBT.
As part of our 5-star service our team will provide free support for the following;
- Password Reset requests
- New email address creation
- Shared Mailbox setup/configuration
- Licence provisioning and changes
- Any other support up to 15mins technician time.
For assistance provided above 15 minutes will be charged at $120/hour, and include but not limited to;
- OneDrive & SharePoint setup and configuration
- Mailbox configuration above 15 minutes
- Licence reallocation (bulk)
- MFA setup
- Remediation tasks related to security breaches outside UBT control.
- Data loss recovery
- Mailbox migration
- Any other Microsoft 365 related support, including remote PC support.
Our current charge rates are set to be consistent with fair IT industry service charges ($120/hr + GST as at August 2015)
A minimum charge of 30 minutes applies. At our discretion, this minimum charge may be waived for issues requiring very brief assistance
Please note: Our technicians may be assisting more than one person at once; in this case the chargeable time will be apportioned according to the actual time spent working on a particular request or machine.