In  October 2015 we made changes to the SafeSearch feature in Streamline3. This change provided for more reliable service and enhanced features.

Due to the new system, some customers may find the SafeSearch category settings previously set by the company/household administrator have reverted to the default settings.

The administrator may wish to review and reconfigure the settings by following the instructions below.

Log in to your admin console

• Go to https://my.ubtsupport.com/
• Log in using your administrator credentials

To adjust settings for all machines in your company/household:

• Click the Company tab from the left menu
• Select the Whitelist and SafeSearch tab from the left menu
• Select SafeSearch Settings from the menu tabs
• Select/deselect your chosen SafeSearch categories
• These categories will apply to all machines connected to your administration console - except those that you create individual settings for.

To adjust settings for an individual machine

• Click the Machines tab from the left menu
• Select the machine to be adjusted
• Select SafeSearch Settings from the menu tabs
• Select/deselect your chosen SafeSearch categories
• Scroll down to review and select/deselect your chosen SafeSearch categories

More Problems?

I'm not the Company Admin...

If you are not the company administrator - you need to contact them to make these changes for you.

I don't know who my administrator is?

If you are having trouble with websites or Safe Search and do not know who you company administrator is please open a new request giving us your details and machine serial number when possible.

Previously accessible pages are blocked

If you are experiencing problems with pages that were previously accessible being blocked, please open a new request giving us the website details, your details and machine serial number when possible.