If you're having trouble with the Google Play Store app not opening or downloading, please see the steps below.
Please make sure you have an active internet connection before attempting any troubleshooting
Clear Data of the Play Store
1. Open the Settings app and tap Apps
In older operating systems you'll find this option in Settings > Application Manager
2. Scroll down to select Google Play Store
3. Tap Storage
4. Select Clear Data and tap Delete to confirm
5. Restart your device
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