From time to time we may experience issues with the Streamline3 for Android network, or issues with certain popular apps. 

Please see below for details and fixes, if applicable.

If you are experiencing an issue that isn't listed here, or a suggested fix/workaround isn't working for you, please submit a new helpdesk request

 Updated 2:27pm 04/02/2018

Streamline3 Pinning on S7 & S7 Edge devices

Some S7 & S7 Edge users may be experiencing issues with Streamline3 pinning to screen.

Please update your device software to fix this issue, you can find steps on how to do this here

Internet Browsing

No known issues

App Management

No known issues

BBM

No known issues

Google Search app won't connect

Users will be experiencing an error message when trying to use the Google Search app or Google voice recognition. This is a known issue and is due to necessary filtering rules interfering with the connectivity of the app. Unfortunately there is no ETA for a fix at this time. This will also affect the functionality of the Google Assistant voice control app.

As an alternative, we recommend you use the Chrome browser for any Google searches.

Google Maps 

No known issues.

'Living Words' files don't download correctly.

Please go to Play Store and download an app called ES File Explorer (your Streamline3 admin may need to approve this).

The next time you go to open the file, you will be presented with the choice below.
​
Choose ES Zip Viewer and the file will open normally.