If you are setting up a new UBT Telco mobile connection or if you need to change the account that your SmartConnect payments are made from, you will need to complete a direct debit form to authorise these payments.

• Download the Direct Debit Form
• Complete the form, then print, sign and scan back to your computer
• Open a new helpdesk request
• Attach the signed copy of your form to the email, ensure you let us know which UBT account we need to change the direct debit on.

For any help with this process - please call 0800 UBT 123 (0800 828 123)