Blackberry have recently made changes to their BBM network which will affect users migrating from Blackberry to Android devices.
How does this affect me?
This means that from the 25th of September, 2017 any Blackberry10 users won’t be able to log into the Android version of BBM using their existing Blackberry ID. This also means that your existing contacts won’t be carried across to your new device, along with any stickers etc that you may have purchased.
What do I need to do?
When loading BBM on your new Android device for the first time, you will need to run through the Sign Up process instead of signing in. You will then need to individually re-invite your contacts (BBM on your old phone will still be active, so you will be able to still see your contacts list).
If you need further assistance, please contact Blackberry by clicking here